Refund policy

Refund Policy

Last updated: April 23, 2026

Thank you for your order from Route Relic. Because every print is custom-made to order just for you, we have a limited refund policy as described below. Please read it carefully before placing your order.

All Sales Are Final

Due to the personalized and made-to-order nature of our products, we do not accept returns or exchanges. Each print is created specifically for you using your unique run data, name, and race details, and cannot be resold or reused.

When You Are Eligible for a Refund

We will offer a full refund or free reprint (your choice) in the following situations:

  • Your item arrived damaged or defective
  • Your item was lost in transit and never delivered
  • We made an error on your print (wrong name, wrong details, etc.)

To be eligible, you must contact us within 7 days of delivery with your order number and a clear photo showing the issue. Requests submitted after 7 days will not be accepted.

When You Are Not Eligible for a Refund

We do not offer refunds in the following situations:

  • You changed your mind after placing your order
  • You selected the wrong size
  • You entered incorrect personalization information (name, race name, date, distance, etc.)
  • The Strava link you provided was incorrect, private, or inaccessible
  • Slight color variations between your screen and the printed product

Please double-check all personalization details before submitting your order. We begin production shortly after your order is placed and cannot make changes once production has started.

Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, production may have already begun and we are unable to cancel your order.

To request a cancellation, contact us immediately at Routerelic@gmail.com with your order number.

How to Request a Refund

If you believe you qualify for a refund based on the conditions above, please contact us at Routerelic@gmail.com with the following information:

  • Your order number
  • A description of the issue
  • A clear photo of the damaged or incorrect item

We will review your request and respond within 2–3 business days. Approved refunds will be processed to your original payment method within 5–10 business days.

Contact Us

If you have any questions about our refund policy, please contact us at Routerelic@gmail.com